The Front Desk Must Die!
Spas are working harder than ever to be innovative in their designs, but there’s one convention that just won’t seem to die: the monolithic front desk. Once upon a time, we had big fat computer...
View Article“The Brave New World of Spa PR,” a webinar with Kim Marshall, Principal of...
Monday, May 24th: 11:30 a.m. Pacific/2:30 p.m. Eastern Did you miss our 5/17 webinar? Register for this live encore presentation. FREE with advance registration. If you can’t attend live, you can still...
View ArticleSpa Employees From Hell!
We posted this short, funny, customer service video on YouTube, showing common sales and service “horrors” that happen in spas and salons everywhere, ruining chances of retaining guests, rescheduling,...
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My reply to the Groupon rep who contacted me this week
Hi, Jane, After evaluating the Groupon model we decided it was not a good fit for Preston Wynne Spa. I’ll explain exactly why, as I think it may be helpful for you to hear as you approach other...
View ArticleLisa Starr’s presentation, the Four Cornerstones of Spa Success
Lisa just returned from Les Nouvelles Esthetiques in South Africa–she loved every minute of it. The vibrant spa community members she met there impressed her with their professionalism, vision and a...
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Thank you! American Spa Magazine 2010 Professionals Choice Awards
A resounding thank you to the readers of American Spa magazine, for naming me as one of your Favorite Spa Consultants for 2010! It’s been an privilege to be part of this industry for over 26 years. I...
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